Shipping & Delivery

Effective Date: May 22, 2025

Welcome to Novelball. This Shipping Policy explains how orders are processed, shipped, delivered, and tracked when you purchase products from our store. By placing an order with Novelball, you agree to the terms outlined below. We are committed to providing reliable shipping services, transparent delivery timelines, and professional customer support to ensure a smooth shopping experience.

Novelball specializes in apparel products including pants, jackets, hoodies, and T-shirts. We proudly ship to customers with dependable delivery partners and detailed order tracking to help you stay informed throughout the shipping process.

1. Order Processing Overview

All orders placed with Novelball are processed within our standard handling timeframe before shipment. Once your order has been confirmed, our fulfillment team prepares, verifies, packs, and dispatches your items carefully to ensure product quality and accuracy.

Order Processing Schedule

Orders placed after the daily cut-off time of 5:00 PM EST will begin processing on the next business day.

Orders placed on weekends or holidays will also be processed on the next available business day.

2. Shipping Methods and Delivery Services

Novelball partners with trusted national shipping carriers to ensure timely and secure delivery of all packages. Depending on your location, package size, and logistics availability, your order may be shipped using one of the following carriers:

• USPS
• UPS
• FedEx

Carrier selection is determined automatically during fulfillment to provide the most efficient and reliable delivery option available.

All shipments include tracking services whenever applicable.

3. Shipping Rates

We provide a simple flat-rate shipping structure for all eligible orders.

Flat Shipping Rate

The flat shipping fee applies per order unless otherwise stated during checkout promotions or special events.

Shipping charges are calculated and displayed during checkout before payment is completed.

4. Estimated Delivery Timeframes

Novelball aims to deliver all orders promptly while maintaining product handling quality and shipment accuracy.

Delivery Timeline

Delivery estimates are calculated in business days and do not include weekends or public holidays.

Actual delivery times may vary depending on:

• Carrier operations
• Weather conditions
• Regional service interruptions
• High seasonal order volumes
• Incorrect shipping information provided by the customer

While most packages arrive within the estimated timeframe, Novelball cannot guarantee exact delivery dates due to factors outside our direct control.

5. Order Cut-Off Time

To ensure efficient order processing, Novelball operates with a daily shipping cut-off schedule.

Orders submitted before 5:00 PM EST on business days typically begin processing the same day.

Orders placed after 5:00 PM EST may be processed on the following business day.

6. Business Days and Holidays

Novelball processes and ships orders during standard business operations.

Business Days

Orders are not processed or shipped on:

• Sundays
• Major national holidays
• Carrier-observed holidays

Holiday schedules may temporarily extend processing and delivery timelines.

7. Tracking Information

Once your order has been shipped, you will receive shipment confirmation and tracking details via email.

Tracking notifications typically include:

• Carrier name
• Tracking number
• Shipment status updates
• Estimated delivery progress

Customers can monitor package movement directly through the carrier’s tracking system.

Please allow up to 24–48 hours for tracking updates to appear after the shipment confirmation email is sent.

8. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Please verify:

• Recipient name
• Street address
• Apartment or unit number
• Postal code
• Phone number
• Email address

Novelball is not responsible for shipping delays, losses, or delivery issues caused by incorrect or incomplete address information submitted during purchase.

If you notice an address error after placing an order, please contact our support team immediately at support@novelball.com. While we will attempt to assist with corrections, address changes cannot always be guaranteed after order processing begins.

9. Undeliverable Packages

Packages returned to Novelball due to:

• Incorrect addresses
• Failed delivery attempts
• Refused deliveries
• Unclaimed packages

may require additional shipping fees for reshipment.

If a package is returned to sender, our support team will contact you to arrange the next steps.

Novelball reserves the right to deduct original shipping expenses from applicable refunds for undeliverable orders when permitted.

10. Delayed Deliveries

While we work hard to ensure timely deliveries, occasional delays may occur due to circumstances outside our control.

Possible causes of shipping delays include:

• Severe weather conditions
• Transportation disruptions
• Carrier capacity limitations
• Customs or inspection delays
• Incorrect customer information
• High-volume holiday periods

Novelball is not liable for carrier-related delays once packages have been transferred to USPS, UPS, or FedEx.

If your shipment appears significantly delayed, please contact our support team for assistance.

11. Lost or Missing Packages

If your tracking information indicates that your package was delivered but you have not received it, we recommend the following steps:

1. Verify the shipping address used on the order
2. Check around your property or delivery area
3. Ask neighbors or household members
4. Contact the carrier directly
5. Reach out to our customer support team

Novelball may assist customers with carrier investigations where applicable.

Claims regarding lost shipments should be reported promptly after the estimated delivery date.

12. Damaged Packages

If your package arrives damaged during transit, please contact us as soon as possible.

To help us resolve the issue efficiently, please provide:

• Your order number
• Photos of the damaged packaging
• Photos of the damaged item(s)
• Description of the issue

Damage claims should be submitted within a reasonable timeframe after delivery.

Novelball will review each case individually and work toward an appropriate resolution.

13. Partial Shipments

In some situations, orders containing multiple items may ship separately.

This may occur because of:

• Inventory availability
• Warehouse logistics
• Product packaging requirements
• Carrier optimization

Customers will receive separate tracking details for each shipment if multiple packages are used.

Additional shipping charges generally will not apply for split shipments initiated by Novelball.

14. Incorrect Items

If you receive an incorrect item, please contact our customer support team immediately.

Include:

• Order number
• Photos of the received item
• Packaging details if available

Our team will review the issue and provide instructions for resolution.

15. Shipping Restrictions

Novelball reserves the right to limit or refuse shipments in certain situations, including:

• Invalid addresses
• Suspected fraudulent activity
• Carrier service limitations
• Restricted delivery regions

We may contact customers for additional verification when necessary.

16. Delivery Attempts

Carriers may make multiple delivery attempts depending on the shipping service selected.

If delivery attempts fail:

• The package may be held at a local carrier facility
• A notice may be left by the carrier
• The shipment may eventually be returned to sender

Customers are encouraged to monitor tracking information closely to avoid missed deliveries.

17. Risk of Loss

Ownership and risk of loss for purchased items transfer to the customer upon carrier acceptance and shipment dispatch.

Novelball is not responsible for delays, theft, or losses occurring after delivery confirmation from the shipping carrier.

Customers should ensure delivery locations are secure and accessible.

18. International Shipping Availability

At this time, shipping availability may vary depending on destination and logistics capabilities.

If international shipping becomes available, customers may be responsible for:

• Customs duties
• Import taxes
• Clearance fees
• Country-specific regulations

Additional transit times may also apply for international deliveries.

19. Fraud Prevention and Order Verification

For security purposes, some orders may require additional verification before shipment.

Novelball reserves the right to:

• Confirm billing information
• Request identity verification
• Delay shipment pending verification
• Cancel suspicious transactions

These measures help protect customers and prevent unauthorized purchases.

20. Customer Support

Novelball is committed to providing responsive customer service regarding all shipping-related questions and concerns.

Support Information

Customers may contact us regarding:

• Shipping updates
• Tracking assistance
• Delivery concerns
• Address corrections
• Damaged items
• Missing packages
• General shipping inquiries

Our support team strives to respond to all inquiries in a timely and professional manner.

21. Policy Updates

Novelball reserves the right to modify this Shipping Policy at any time without prior notice.

Changes may be made to reflect:

• Carrier updates
• Operational adjustments
• Legal requirements
• Shipping service improvements

The latest version of this policy will always apply to current orders once published on our website.

Customers are encouraged to review this Shipping Policy periodically before placing purchases.

22. Summary of Shipping Information

Quick Shipping Reference Table

Thank you for shopping with Novelball. We appreciate your trust and remain committed to providing reliable shipping services and a professional customer experience from checkout to delivery.

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