Return & Refund Policy

Effective Date: May 22, 2025

Thank you for shopping with Novelball. We value customer satisfaction and strive to provide high-quality products and reliable service. This Return & Refund Policy explains the conditions, timelines, and procedures for requesting returns, exchanges, and refunds for purchases made through our store.

By placing an order with Novelball, you agree to the terms outlined below.

1. Overview

Novelball accepts eligible returns within 60 days from the date of delivery. Customers who meet the return requirements may request:

• Returns
• Refunds
• Exchanges (when applicable)

We aim to make the process simple, transparent, and customer-friendly.

2. Return Eligibility

To qualify for a return, items must meet the following conditions:

• Returned within 60 days of delivery
• Unused, unworn, and unwashed
• In original condition
• Free from stains, odors, damage, or alterations
• Includes original tags and packaging when applicable

Products that do not meet these requirements may not be eligible for a refund or exchange.

3. Non-Returnable Items

For hygiene, safety, and operational reasons, certain items may not be eligible for return, including:

• Final sale or clearance items
• Gift cards
• Customized or personalized products
• Items damaged through misuse or improper care
• Products returned beyond the eligible return period

Novelball reserves the right to refuse returns that fail to comply with this policy.

4. Eligible Products

This policy applies to products sold by Novelball, including:

• T-Shirts
• Hoodies
• Jackets
• Pants

If you are unsure whether your item qualifies for return, please contact our support team before sending the item back.

5. Return Window

The return period begins on the date the shipment is marked as delivered by the carrier.

6. Refund Processing Timeline

Once your returned item is received and inspected, we will process your refund promptly.

Refund timing may vary depending on:

• Payment provider processing speeds
• Banking institution delays
• Credit card issuer policies

7. Return Shipping Fees

No Restocking Fees

Novelball does not charge:

• Restocking fees
• Processing fees
• Hidden refund fees

Return Shipping Costs

Customers may be responsible for return shipping costs unless:

• The item received is defective
• The wrong product was delivered
• The item arrived damaged

If Novelball is responsible for the error, return shipping assistance may be provided.

8. Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged
• Defective
• Incorrect
• Incomplete

Please contact us within 7 days of delivery with:

• Order number
• Clear photos of the issue
• Description of the problem

We will review the issue and provide an appropriate resolution, which may include:

• Replacement
• Refund
• Store credit
• Reshipment

9. Return Request Process

To initiate a return, customers should contact our support team before sending any item back.

Required Information

Please include:

• Full name
• Order number
• Email address used during purchase
• Reason for return
• Photos (if applicable)

Contact Information

• Store Name: Novelball
• Website: Novelball Official Store
• Email: support@novelball.com

Our support team will provide return instructions and additional details once the request is reviewed.

10. Return Approval

Returns must be approved before being shipped back.

Unauthorized returns may:

• Experience delays
• Be rejected
• Become ineligible for refund processing

Please wait for confirmation and return instructions from our customer support team before mailing any products.

11. Refund Methods

Approved refunds will be issued to the original payment method used during checkout.

Possible refund methods include:

• Credit card refund
• Debit card refund
• PayPal refund
• Original payment provider reversal

Novelball does not issue refunds through alternative payment channels unless required by law.

12. Partial Refunds

In certain situations, partial refunds may be granted if returned items show:

• Signs of use
• Missing original packaging
• Minor damage not caused during shipping
• Missing components or accessories

Any approved partial refund amount will be communicated to the customer before processing.

13. Exchange Policy

If you need a different:

• Size
• Color
• Variant

Please contact our support team for assistance.

Exchanges are subject to:

• Product availability
• Inventory status
• Eligibility requirements

If the requested replacement item is unavailable, a refund or alternative solution may be offered.

14. Order Cancellation

Customers who wish to cancel an order should contact us immediately after placing the order.

Because orders are processed quickly, cancellation requests cannot be guaranteed once fulfillment begins.

Orders that have already shipped cannot be canceled and must instead follow the return procedure after delivery.

15. Late or Missing Refunds

If you have not received your refund after the stated processing period:

1. Check your bank account again.
2. Contact your credit card provider.
3. Contact your payment processor.
4. Allow additional processing time from your financial institution.

If you still have not received your refund after completing these steps, please contact our support team for assistance.

16. Refused Deliveries

Packages refused by the customer or returned due to:

• Incorrect addresses
• Failed delivery attempts
• Unclaimed shipments

may be subject to:

• Delayed refund processing
• Reduced refund amounts if carrier charges apply

Original shipping costs are generally non-refundable.

17. Fraud Prevention & Abuse

To protect customers and prevent abuse, Novelball reserves the right to:

• Limit excessive return activity
• Refuse suspicious return requests
• Investigate fraudulent claims
• Deny returns that violate policy terms

Returns that do not comply with this policy may be rejected.

18. Customer Responsibilities

Customers are responsible for:

• Providing accurate order details
• Properly packaging returned items
• Following approved return instructions
• Retaining proof of return shipment when applicable

Novelball is not responsible for returns lost during transit without valid tracking information.

19. Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us.

Customer Support

• Store Name: Novelball
• Website: Novelball Official Store
• Email: support@novelball.com
• Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

20. Policy Updates

Novelball reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Any changes become effective immediately upon publication on our website.

Customers are encouraged to review this policy periodically for updates.

21. Policy Summary

Thank you for shopping with Novelball. We appreciate your trust and are committed to providing fair and efficient customer support for every order.