Privacy Policy

Effective Date: May 22, 2025

Welcome to Novelball (“Website,” “we,” “our,” or “us”). At Novelball, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, make purchases, communicate with us, or interact with our services.

By using our website, you consent to the practices described in this Privacy Policy.

1. Company Information

• Store Name: Novelball
• Website: Novelball Official Store
• Email: support@novelball.com
• Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

2. Information We Collect

We may collect personal and non-personal information when users interact with our website.

A. Personal Information

Personal information may include:

• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Payment details
• Order history
• Account login information

This information is typically collected when you:

• Place an order
• Create an account
• Subscribe to emails
• Contact customer support
• Participate in promotions or surveys

B. Payment Information

Payments made through our website are processed through secure third-party payment providers.

Novelball does not directly store complete payment card information on our servers. Payment processors may collect:

• Credit/debit card details
• PayPal account information
• Billing verification information

Supported payment methods may include:

• PayPal
• Venmo
• Credit or debit cards when available

C. Automatically Collected Information

When users access our website, certain technical information may automatically be collected, including:

• IP address
• Browser type
• Device information
• Operating system
• Time zone
• Website usage activity
• Referral pages
• Session duration
• Clickstream data

This information helps us improve website functionality and customer experience.

3. How We Use Your Information

Novelball may use collected information for purposes including:

• Processing and fulfilling orders
• Providing customer support
• Sending order confirmations and tracking updates
• Responding to inquiries
• Preventing fraudulent activity
• Improving website performance
• Personalizing user experience
• Managing customer accounts
• Conducting analytics and research
• Sending promotional or marketing communications (where permitted)

We use personal information only for legitimate business purposes and operational needs.

4. Order Fulfillment & Shipping

To complete deliveries, customer information may be shared with shipping carriers and logistics providers, including:

• USPS
• UPS
• FedEx

Shared information may include:

• Recipient name
• Delivery address
• Contact details
• Shipment tracking information

This information is used solely for shipping and delivery purposes.

5. Cookies & Tracking Technologies

Novelball may use cookies and similar technologies to improve user experience and website functionality.

Cookies May Be Used To:

• Remember user preferences
• Maintain shopping cart sessions
• Analyze website traffic
• Improve website performance
• Support marketing and advertising efforts

Users may disable cookies through browser settings; however, certain website features may not function properly if cookies are disabled.

6. Marketing Communications

Customers may receive promotional emails regarding:

• New products
• Discounts
• Special offers
• Store updates
• Seasonal promotions

Users may unsubscribe from marketing emails at any time by:

• Clicking the unsubscribe link in emails
• Contacting customer support

Even after unsubscribing from promotional emails, transactional communications related to orders may still be sent.

7. Sharing of Information

Novelball does not sell customer personal information to third parties.

However, information may be shared with trusted third parties necessary for business operations, including:

• Payment processors
• Shipping carriers
• Website hosting providers
• Analytics providers
• Fraud prevention services
• Customer service tools

Third-party service providers are permitted to use information only as necessary to perform services on our behalf.

8. Legal Disclosure

We may disclose personal information when required to:

• Comply with legal obligations
• Respond to lawful requests
• Enforce our Terms of Service
• Protect customer safety
• Prevent fraud or illegal activity
• Defend legal claims

9. Data Security

Novelball implements reasonable administrative, technical, and physical safeguards designed to protect customer information from:

• Unauthorized access
• Misuse
• Loss
• Disclosure
• Alteration
• Destruction

Security measures may include:

• Secure server infrastructure
• Encrypted connections
• Restricted access controls
• Payment security protections

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain customer information only for as long as necessary to:

• Fulfill orders
• Provide customer support
• Meet legal obligations
• Resolve disputes
• Enforce agreements

Retention periods may vary depending on operational and legal requirements.

11. User Rights & Choices

Depending on applicable laws, users may have rights regarding their personal information, including the right to:

• Access personal data
• Correct inaccurate information
• Request deletion of information
• Object to certain processing activities
• Withdraw consent where applicable

To submit a privacy-related request, customers may contact our support team.

12. International Data Transfers

If users access our website from outside the country where our servers or service providers are located, information may be transferred across international borders.

By using our website, users consent to the transfer and processing of information in accordance with this Privacy Policy.

13. Third-Party Websites

Our website may contain links to third-party websites or external services.

Novelball is not responsible for:

• Third-party privacy practices
• External website content
• Security of third-party platforms

Users are encouraged to review the privacy policies of external websites before providing personal information.

14. Children's Privacy

Novelball does not knowingly collect personal information from children under the age of 13.

If we become aware that personal information from a child has been collected without appropriate consent, we will take reasonable steps to remove the information promptly.

Parents or guardians who believe their child has provided personal information may contact us.

15. Account Security

Users are responsible for maintaining the confidentiality of their account credentials.

Customers should:

• Use secure passwords
• Protect login information
• Notify us of unauthorized access

Novelball is not responsible for losses caused by unauthorized account use resulting from user negligence.

16. Do Not Track Signals

Some browsers may offer “Do Not Track” features. Because there is no universal standard for such signals, our website may not respond to all Do Not Track requests.

17. Changes to This Privacy Policy

Novelball reserves the right to modify or update this Privacy Policy at any time without prior notice.

Changes become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically to remain informed about our privacy practices.

18. Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact us.

Customer Support

• Store Name: Novelball
• Website: Novelball Official Store
• Email: support@novelball.com
• Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

19. Privacy Policy Summary

Thank you for trusting Novelball. We are committed to protecting your privacy and maintaining a secure shopping experience for all customers.