Payment Methods

Effective Date: May 22, 2025

Thank you for shopping with Novelball. This Payment Methods Policy explains the payment options currently accepted on our website, how transactions are processed, and important information related to billing, payment security, and order verification.

By placing an order through Novelball, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

Novelball currently accepts the following payment methods:

• PayPal
• Venmo

Customers must complete payment in full before orders can be processed and prepared for shipment.

2. PayPal Payments

Customers may securely complete purchases using PayPal.

PayPal may allow customers to:

• Pay using their PayPal balance
• Use linked bank accounts
• Use linked debit or credit cards
• Access available PayPal financing options when eligible

Transactions processed through PayPal are subject to PayPal’s own:

• User agreements
• Privacy practices
• Security procedures
• Buyer protection policies

Customers can learn more through the official PayPal platform:

PayPal Official Website

3. Venmo Payments

Novelball also accepts payments through Venmo where available.

Venmo may support:

• Balance payments
• Linked bank account payments
• Debit card transactions
• Eligible funding sources connected to the customer’s Venmo account

Availability of Venmo services may vary depending on:

• Device compatibility
• Customer location
• Platform eligibility
• Payment provider restrictions

Customers can learn more through the official Venmo platform:

Venmo Official Website

4. Payment Authorization

All payments are subject to authorization and security verification before order approval.

Novelball reserves the right to:

• Decline unauthorized transactions
• Refuse suspicious payments
• Request additional verification
• Cancel orders associated with suspected fraud

Orders will not proceed to fulfillment until payment authorization has been successfully completed.

5. Billing Information Requirements

Customers are responsible for providing accurate and complete billing information during checkout.

Required billing details may include:

• Full legal name
• Billing address
• Email address
• Payment account information
• Contact phone number

Failure to provide accurate billing information may result in:

• Payment delays
• Transaction rejection
• Order cancellation
• Verification holds

6. Currency

All transactions on Novelball are processed in:

Customers using international payment methods may be subject to:

• Currency conversion fees
• Foreign transaction fees
• Bank processing charges

These fees are determined by the customer’s financial institution or payment provider.

7. Payment Security

Novelball prioritizes payment security and customer data protection.

Security measures may include:

• Secure checkout encryption
• SSL-protected transactions
• Fraud monitoring systems
• Payment verification procedures

Sensitive payment information is processed through trusted third-party payment providers rather than stored directly on our servers.

However, no online transaction system can guarantee complete security, and customers use payment services at their own discretion.

8. Order Verification

Certain orders may require additional verification for security purposes.

Verification may include:

• Billing confirmation
• Identity verification
• Payment authorization review
• Fraud prevention screening

Novelball reserves the right to delay, hold, or cancel orders pending successful verification.

9. Failed or Declined Payments

An order may fail or be declined due to:

• Insufficient funds
• Invalid payment credentials
• Expired payment methods
• Billing mismatches
• Security restrictions
• Payment provider rejection

If a payment fails:

1. Verify payment details carefully.
2. Contact your payment provider if necessary.
3. Retry the transaction using an eligible payment method.

Novelball is not responsible for transaction failures caused by third-party payment providers or banking institutions.

10. Duplicate Charges

If you believe you have been charged more than once for the same order, please contact our support team promptly.

Possible temporary duplicate charges may occur due to:

• Pending payment authorizations
• Banking processing delays
• Payment provider verification holds

Most temporary authorization holds are automatically released by the customer’s financial institution.

11. Taxes & Additional Charges

Applicable taxes may be calculated at checkout based on:

• Shipping destination
• Local tax regulations
• Applicable legal requirements

Customers are responsible for:

• Applicable sales taxes
• Import duties
• Customs fees
• International transaction fees when applicable

12. Refunds

Approved refunds are issued back to the original payment method used during checkout.

Refund timing may vary depending on:

• PayPal processing times
• Venmo processing policies
• Banking institution procedures

Novelball does not issue refunds through alternative payment channels unless legally required.

13. Unauthorized Transactions

Customers should immediately report any suspected unauthorized activity related to purchases made through our store.

Novelball reserves the right to:

• Investigate suspicious activity
• Suspend transactions during review
• Cooperate with payment providers and legal authorities
• Cancel orders linked to fraudulent activity

Customers should also contact their payment provider directly for additional account protection.

14. Chargebacks & Payment Disputes

Customers are encouraged to contact Novelball before initiating payment disputes or chargebacks.

We are committed to resolving legitimate concerns regarding:

• Order issues
• Refund requests
• Delivery concerns
• Billing problems

Fraudulent or abusive chargeback activity may result in:

• Account restrictions
• Order cancellation
• Refusal of future purchases

15. Payment Provider Policies

Use of third-party payment services is subject to the policies and terms of those providers.

Customers may review provider terms through the official platforms:

• PayPal Terms & Policies
• Venmo Terms & Policies

Novelball is not responsible for third-party payment provider operations, outages, or policy changes.

16. Limitation of Liability

Novelball is not liable for:

• Payment provider interruptions
• Banking institution delays
• Currency conversion issues
• Unauthorized account access caused by customer negligence
• Third-party payment platform errors

Customers are responsible for maintaining the security of their payment accounts and credentials.

17. Policy Updates

Novelball reserves the right to update or modify this Payment Methods Policy at any time without prior notice.

Changes become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically for updates.

18. Contact Information

If you have any questions regarding payments or billing, please contact us.

Customer Support

• Store Name: Novelball
• Website: Novelball Official Store
• Email: support@novelball.com
• Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

19. Payment Policy Summary

Thank you for shopping with Novelball. We appreciate your trust and are committed to providing secure and reliable payment processing for all customers.