Cancel/Change Order

Effective Date: May 22, 2025

Thank you for shopping with Novelball. At Novelball, we understand that customers may occasionally need to modify or cancel an order after it has been placed. This Cancel / Change Order Policy explains the conditions, timelines, and procedures for requesting order cancellations or modifications.

Please read this policy carefully before submitting a request.

1. Overview

Novelball processes orders quickly to ensure fast fulfillment and timely delivery. Because of this, cancellation or modification requests must be submitted as soon as possible after placing an order.

We will make reasonable efforts to accommodate eligible requests; however, changes or cancellations cannot be guaranteed once order processing or shipment preparation has begun.

2. Eligible Order Changes

Customers may request modifications to eligible orders, including:

• Shipping address corrections
• Billing information updates
• Product size changes
• Product color or variant changes
• Quantity adjustments
• Contact information updates

All requested changes are subject to:

• Inventory availability
• Processing status
• Verification review
• Operational limitations

3. Cancellation Requests

Customers may request order cancellation shortly after placing an order.

Cancellation Eligibility

Orders may be canceled if:

• Fulfillment has not started
• Packaging has not been completed
• Shipping labels have not been generated
• The order has not been transferred to the carrier

Once an order enters processing or shipment preparation, cancellation may no longer be possible.

4. Time-Sensitive Processing

Novelball operates with fast fulfillment timelines to provide efficient delivery.

Because orders may begin processing quickly after placement, customers are encouraged to contact us immediately regarding any requested changes or cancellations.

5. Orders Already Shipped

Orders that have already been shipped cannot be canceled.

If your order has already been dispatched through:

• USPS
• UPS
• FedEx

the order must instead follow our Return & Refund Policy after delivery.

Tracking information will be provided once shipment confirmation is issued.

6. How to Request an Order Change or Cancellation

To request a cancellation or modification, customers should contact our support team as soon as possible.

Please Include:

• Full name
• Order number
• Email address used during checkout
• Requested change or cancellation details

Contact Information

• Store Name: Novelball
• Website: Novelball Official Store
• Email: support@novelball.com
• Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Our team will review the request and respond based on the current fulfillment status of the order.

7. Address Change Requests

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect shipping address was entered:

• Contact us immediately after placing the order.
• Address corrections may be possible before shipment processing begins.

Novelball is not responsible for delivery issues resulting from:

• Incorrect addresses
• Incomplete address information
• Customer input errors
• Failure to request corrections before shipment

Orders already shipped to an incorrect address may not be recoverable.

8. Product Availability & Replacement

Requested product changes are subject to inventory availability.

If a requested replacement item is unavailable:

• Customers may choose an alternative item
• A partial adjustment may be issued
• The original order may remain unchanged
• A cancellation request may be reviewed if processing has not started

Novelball reserves the right to decline changes that cannot be completed operationally.

9. Payment Adjustments

If an approved order change affects the total purchase amount:

• Additional charges may apply for upgraded items
• Partial refunds may be issued for lower-priced replacements

Refunds related to approved modifications are typically processed to the original payment method.

10. Refund Timeline for Canceled Orders

Approved cancellations are generally refunded within the following timeframe:

Refund timing may vary depending on:

• Financial institution processing
• Payment provider delays
• Banking procedures

11. No Cancellation Fees

Novelball does not charge:

• Cancellation fees
• Administrative fees
• Restocking fees for approved pre-shipment cancellations

However, orders already shipped may be subject to return procedures outlined in our Return & Refund Policy.

12. Refused Deliveries

Customers who refuse delivery after shipment may still be responsible for:

• Original shipping charges
• Carrier return fees
• Additional handling costs when applicable

Refunds for refused shipments may be delayed until the package is successfully returned and inspected.

13. Fraud Prevention

To protect customers and maintain transaction security, Novelball reserves the right to:

• Verify customer identity
• Request additional confirmation
• Decline suspicious modification requests
• Cancel potentially fraudulent orders

Orders flagged for unusual activity may experience processing delays during verification.

14. Limitation of Liability

Novelball is not responsible for losses resulting from:

• Late cancellation requests
• Customer-provided incorrect information
• Carrier shipment timing
• Failed communication attempts
• Inventory limitations
• External operational disruptions

We make reasonable efforts to assist customers but cannot guarantee successful modification or cancellation after processing begins.

15. Customer Responsibilities

Customers are responsible for:

• Reviewing order details carefully before submission
• Providing accurate billing and shipping information
• Contacting support promptly regarding changes
• Monitoring confirmation and tracking emails

Failure to review order details before checkout may limit available correction options.

16. Policy Updates

Novelball reserves the right to modify or update this Cancel / Change Order Policy at any time without prior notice.

Any updates become effective immediately upon publication on our website.

Customers are encouraged to review this policy periodically for current information.

17. Contact Information

If you need assistance regarding an order cancellation or modification request, please contact us.

Customer Support

• Store Name: Novelball
• Website: Novelball Official Store
• Email: support@novelball.com
• Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

18. Policy Summary

Thank you for shopping with Novelball. We appreciate your business and remain committed to providing responsive customer service and transparent order support policies.