Cookie Policy

Effective Date: May 22, 2025

This Cookie Policy explains how Novelball (“Novelball,” “we,” “our,” or “us”) uses cookies and similar tracking technologies when you visit or interact with our website.

By continuing to use our website, you consent to the use of cookies and related technologies as described in this policy, unless you disable them through your browser settings or available cookie controls.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites recognize users, remember preferences, improve performance, and enhance the overall browsing experience.

Cookies may be placed by:

• The website you visit directly (“first-party cookies”)
• Third-party service providers integrated into the website (“third-party cookies”)

Cookies may remain active for:

• A single browsing session (“session cookies”)
• A longer period until deleted or expired (“persistent cookies”)

2. How Novelball Uses Cookies

Novelball uses cookies and similar technologies to support website functionality, improve user experience, analyze website activity, and assist with operational services.

Cookies may be used for purposes including:

• Enabling website functionality
• Maintaining shopping cart sessions
• Remembering user preferences
• Processing secure checkout activities
• Improving website performance
• Analyzing traffic and visitor behavior
• Supporting marketing and advertising efforts
• Detecting fraudulent activity
• Enhancing account security

3. Types of Cookies We Use

A. Essential Cookies

Essential cookies are necessary for the website to function properly.

These cookies may support:

• Secure login access
• Shopping cart functionality
• Checkout processes
• Fraud prevention
• Website navigation
• Security features

Without essential cookies, certain website features may not operate correctly.

B. Performance & Analytics Cookies

Performance cookies help us understand how visitors interact with our website.

These cookies may collect information such as:

• Pages visited
• Session duration
• Website traffic patterns
• Browser types
• Device information
• Error reports

This information helps improve:

• Website speed
• Navigation
• Product pages
• User experience
• Technical performance

Analytics information is generally aggregated and does not directly identify individual users.

C. Functional Cookies

Functional cookies help remember customer preferences and settings.

These cookies may store:

• Language preferences
• Region selections
• Account-related settings
• Saved shopping cart items
• Website customization choices

These cookies help provide a more personalized browsing experience.

D. Advertising & Marketing Cookies

Marketing cookies may be used to:

• Display relevant advertisements
• Measure advertising effectiveness
• Limit repetitive advertisements
• Track marketing campaign performance

Third-party advertising providers may use cookies to deliver personalized content based on browsing activity across websites.

4. Third-Party Cookies

Novelball may allow trusted third-party providers to place cookies or tracking technologies on our website for operational purposes.

Third-party providers may include:

• Payment processors
• Analytics services
• Advertising partners
• Website performance tools
• Shipping integrations

Examples of third-party services used in store operations may include:

• PayPal
• Venmo
• USPS
• UPS
• FedEx

Third-party cookies are governed by the respective privacy policies of those providers.

5. Shopping Cart & Checkout Cookies

Cookies are used during shopping and checkout processes to:

• Remember cart contents
• Store checkout preferences
• Maintain secure checkout sessions
• Prevent transaction interruptions
• Support payment verification

Disabling these cookies may affect your ability to complete purchases successfully.

6. How Long Cookies Remain on Your Device

Cookie duration depends on the type of cookie being used.

Some persistent cookies may remain active for varying periods depending on their operational purpose.

7. Managing Cookie Preferences

Most web browsers allow users to:

• View stored cookies
• Delete cookies
• Block cookies
• Restrict cookie usage
• Configure privacy preferences

Browser settings can usually be found in:

• Settings
• Privacy
• Security
• Preferences sections

Disabling cookies may impact website functionality, including:

• Shopping cart features
• Account access
• Checkout performance
• Saved preferences

8. Browser-Specific Cookie Controls

Users may manage cookie settings through their browser provider, including:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge
• Opera

Please refer to your browser’s official support documentation for instructions regarding cookie management.

9. Do Not Track Signals

Some browsers may transmit “Do Not Track” signals.

Because there is currently no universal standard governing these signals, our website may not respond consistently to all Do Not Track requests.

10. Data Collected Through Cookies

Cookies and tracking technologies may collect information such as:

• IP address
• Browser type
• Device identifiers
• Operating system
• Browsing behavior
• Referral URLs
• Session activity
• Geographic region
• Interaction data

This information helps improve website operations and customer experience.

11. Security & Fraud Prevention

Certain cookies are used to:

• Detect suspicious activity
• Prevent unauthorized access
• Support secure transactions
• Protect customer accounts
• Reduce fraudulent activity

Security-related cookies are an important part of maintaining website integrity.

12. Children's Privacy

Novelball does not knowingly use cookies to collect personal information from children under the age of 13.

If we become aware that information from a child has been collected improperly, we will take reasonable steps to remove such information.

13. International Users

Users accessing our website from outside the country where our services operate understand that cookie-related information may be transferred across international jurisdictions where data protection laws may differ.

By continuing to use our website, users consent to such transfers where legally permitted.

14. Changes to This Cookie Policy

Novelball reserves the right to update or modify this Cookie Policy at any time without prior notice.

Any updates become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically to remain informed about our cookie practices.

15. Contact Information

If you have questions regarding this Cookie Policy or our use of cookies, please contact us.

Customer Support

• Store Name: Novelball
• Website: Novelball Official Store
• Email: support@novelball.com
• Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

16. Cookie Policy Summary

Thank you for visiting Novelball. We appreciate your trust and are committed to maintaining a transparent and secure browsing experience for all customers.